Questions, answered.
Where do you service?+
We serve Maricopa, Casa Grande, and the surrounding East Valley. Not sure if your address is within our service area? Send us a message and we'll confirm.
Do you clean homes and businesses?+
Yes. Tidy Torch provides cleaning for residential homes, offices, clinics, salons, gyms, retail spaces, and other businesses. Custom scopes are available based on your space, schedule, and cleaning needs.
What's included in a standard home cleaning?+
Standard home cleaning typically includes general upkeep like kitchens, bathrooms, bedrooms, common areas, floors, dusting, trash removal, and high-touch surfaces. If your home needs more detailed attention, we may recommend a deep clean or custom scope.
What's the difference between standard cleaning and deep cleaning?+
A standard clean is for regular upkeep and maintenance. A deep clean is more detailed and is best for first time cleans, move-in/move-out cleans, seasonal resets, or spaces that need extra attention.
Do you offer recurring cleaning?+
Yes. We offer recurring cleaning for homes and businesses. You can request weekly, biweekly, monthly, or custom scheduling depending on your needs.
Do you offer commercial cleaning?+
Yes. We clean offices, clinics, salons, retail spaces, and other business locations. Commercial cleaning scopes can include restrooms, floors, trash, breakrooms, high touch areas, shared spaces, and other needs specific to your business.
Can you create a custom cleaning scope?+
Yes. If your space has specific cleaning needs, we can create a custom scope based on your property type, schedule, priorities, and service expectations.
Do I need to be home or onsite during the cleaning?+
No. Many clients provide access instructions, a key, lockbox, or door code. We'll follow your access notes, complete the cleaning, lock up, and send updates once the service is complete. You're also welcome to be there if you prefer.
Do you bring your own cleaning supplies?+
Yes. We bring the supplies and equipment needed for your clean. If you have product preferences, allergies, sensitivities, or surfaces that require special care, please let us know before your appointment.
Is a deposit required to book?+
Yes. A 50% deposit is required to secure your booking and lock in your service date. The remaining balance is due once your cleaning is complete.
Can I reschedule my cleaning?+
Yes. We understand things come up. Give us at least a 48 hour notice so we can adjust the schedule and keep service running smoothly.
What happens if something is missed?+
If a detail is missed, let us know as soon as possible. We'll come back and make it right according to the Torch Standard.
Do you send before and after photos?+
Yes. Before and after photos are included so you can see what was completed.
Are you insured and background checked?+
Yes. Tidy Torch is insured, and our cleaners are background checked so clients can feel confident allowing us into their homes and businesses.
How do I book or request a quote?+
You can book online or request a quote by sharing your service type, location, preferred date, and details about your space. For custom or commercial cleaning, we may ask a few additional questions to make sure the scope is accurate.