Privacy Policy
Tidy Torch LLC respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book a cleaning service, communicate with us, make a payment, or otherwise interact with Tidy Torch.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Questions may be directed to:
Tidy Torch LLC
Email: hello@tidytorch.com
Phone: (520) 217-8814
1. Information We May Collect
Depending on how you interact with Tidy Torch, we may collect information such as:
Contact Information:
- Name
- Email address
- Telephone number
- Billing address
- Service address
- Other contact information you provide
Booking and Service Information:
- Property address
- Property type
- Square footage
- Number of bedrooms and bathrooms
- Cleaning frequency
- Requested services
- Add-on services
- Property condition
- Pet information
- Access instructions
- Gate or entry instructions
- Parking information
- Scheduling preferences
- Cleaning notes
- Special requests
- Service history
Payment Information:
Payments may be processed through third-party payment processors. Depending upon the payment platform used, we may receive or maintain information such as:
- Payment status
- Transaction amount
- Transaction date
- Last four digits of a payment method
- Payment authorization information
- Billing details
- Tidy Torch may not directly store complete credit or debit card numbers when payment information is handled by a third-party processor.
Communications:
- Emails
- Text messages
- Website chats
- Telephone communications
- Voicemails
- Customer-service requests
- Complaints
- Reviews
- Survey responses
- Other correspondence
Property and Service Documentation:
- Before-and-after photographs
- Photographs documenting property condition
- Quality-control images
- Damage documentation
- Service-completion photographs
- Records used to resolve customer disputes
Website and Technical Information:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Website interactions
- Cookies
- Analytics information
- Similar technical data
2. How We Use Information
Tidy Torch may use personal information for legitimate business purposes, including to:
- Provide cleaning quotes
- Schedule cleaning services
- Confirm appointments
- Assign cleaning personnel
- Communicate arrival information
- Process payments
- Send receipts
- Manage recurring services
- Provide customer support
- Respond to questions or complaints
- Process cancellations or rescheduling
- Perform quality control
- Investigate damage or service disputes
- Respond to payment disputes or chargebacks
- Maintain service records
- Prevent fraud
- Improve our services
- Improve our website and booking experience
- Train personnel
- Maintain security
- Comply with legal obligations
- Enforce agreements and policies
- Protect the rights, safety, and property of Tidy Torch, our customers, our personnel, and others
4. Marketing Communications
Where permitted by applicable law and based upon any required consent, Tidy Torch may send promotional communications concerning:
- Cleaning specials
- Discounts
- Referral programs
- New services
- Seasonal offers
- Promotions
- Other Tidy Torch news
- Marketing communications may contain instructions for opting out.
- Opting out of promotional communications does not prevent Tidy Torch from sending transactional or service-related communications.
5. Text Messages
If you provide a mobile telephone number, Tidy Torch may use text messaging for service-related communications.
Depending upon the consent provided, texts may include:
- Appointment reminders
- Arrival notifications
- Service updates
- Customer support
- Quote follow-up
- Payment information
- Promotional communications where separately authorized
- Message and data rates may apply depending upon your wireless provider.
- Consent to receive marketing text messages is not a condition of purchasing cleaning services where applicable law prohibits such a requirement.
- You may request to stop promotional text messages according to the instructions provided in the message or by contacting Tidy Torch.
7. Third-Party Service Providers
Tidy Torch may use third-party companies to support business operations.
These providers may include companies that provide:
- Website hosting
- Online booking
- Scheduling software
- Customer relationship management
- Payment processing
- Email services
- Text messaging
- Cloud storage
- Analytics
- Marketing
- Advertising
- Accounting
- Payroll
- Insurance
- Background screening
- Communication tools
- Other business services
- These providers may receive information reasonably necessary to perform services on our behalf.
- Their handling of information may also be governed by their own privacy policies and contractual obligations.
8. Cleaning Professionals
Information necessary to complete a service may be shared with authorized Tidy Torch employees, contractors, or service professionals.
This may include:
- Customer name
- Service address
- Appointment time
- Cleaning instructions
- Property access instructions
- Pet information
- Relevant safety information
- Other information reasonably necessary to perform the service
- Cleaning professionals should access customer information only as reasonably necessary to perform assigned services.
9. Photographs And Videos
Tidy Torch may take photographs or videos before, during, or after a cleaning service for purposes including:
- Documenting property condition
- Confirming completion of work
- Quality control
- Training
- Damage investigations
- Dispute resolution
- Chargeback responses
- Internal records
- We will use reasonable care to avoid unnecessarily capturing sensitive personal information.
Customers who do not want photographs used for marketing purposes may contact:
- hello@tidytorch.com
- A marketing opt-out does not prevent photographs reasonably necessary for operational documentation, safety, quality control, disputes, or legal purposes.
10. Marketing Use Of Photographs
Tidy Torch may use non-identifying before-and-after images in:
- Social media
- Website galleries
- Advertising
- Promotional materials
- Other marketing content
Tidy Torch will use reasonable efforts not to disclose identifying information such as:
- Customer names
- Street addresses
- Personal documents
- Financial records
- Family photographs
- Access codes
- Other information that would reasonably identify the Customer
- Customers may opt out of marketing use by contacting us at hello@tidytorch.com.
11. Payment Processors
Tidy Torch may use third-party payment processors to process customer payments.
Payment information submitted through these platforms may be transmitted directly to the payment processor rather than stored by Tidy Torch.
Payment processors may collect and process information under their own privacy and security policies.
12. Disclosure Required By Law
Tidy Torch may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to subpoenas
- Respond to court orders
- Cooperate with lawful government requests
- Cooperate with law enforcement
- Protect against fraud
- Investigate suspected criminal activity
- Protect the safety of customers or personnel
- Protect Company rights or property
- Establish, exercise, or defend legal claims
13. Business Transfers
If Tidy Torch is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction to the extent permitted by law.
14. Information Security
Tidy Torch uses reasonable administrative, operational, and technical measures intended to protect personal information.
However, no method of internet transmission, electronic storage, software system, or security process can guarantee absolute security.
Customers should avoid sending highly sensitive information through unsecured communication channels when unnecessary.
15. Access Codes And Property Information
Customers may provide access information such as:
- Door codes
- Gate codes
- Lockbox information
- Smart-lock instructions
- Other property-access information
- Tidy Torch will use reasonable measures to limit access to this information to persons who need it to perform or manage the service.
- Customers should notify Tidy Torch promptly when an access code changes.
16. Data Retention
Tidy Torch may retain information for as long as reasonably necessary for purposes including:
- Providing services
- Maintaining business records
- Processing payments
- Customer service
- Insurance
- Accounting
- Tax compliance
- Fraud prevention
- Dispute resolution
- Legal compliance
- Establishing or defending legal claims
- Retention periods may vary depending upon the type of information and applicable legal requirements.
17. Children's Privacy
Tidy Torch's website and cleaning services are intended for adults arranging household or commercial cleaning services.
We do not knowingly seek to collect personal information directly from children under thirteen through our website.
If you believe a child has submitted personal information to us improperly, contact hello@tidytorch.com.
18. Third-Party Links
Our website may contain links to websites or services operated by third parties.
Tidy Torch does not control and is not responsible for the privacy practices of independent third-party websites.
Customers should review the applicable privacy policies of those services.
19. Customer Requests Regarding Information
You may contact Tidy Torch regarding your personal information, including requests to:
- Correct inaccurate contact information
- Update booking information
- Update communication preferences
- Ask questions concerning our privacy practices
Requests should be sent to:
- hello@tidytorch.com
- We may request reasonable verification before making certain account or information changes.
20. Do Not Sell Representation
Tidy Torch does not sell customer personal information in exchange for money in the ordinary course of its cleaning business.
If our data practices materially change, this Privacy Policy may be updated as required by applicable law.
21. Changes To This Privacy Policy
Tidy Torch may update this Privacy Policy from time to time.
Changes may reflect:
- Business practices
- Technology
- Service offerings
- Legal requirements
- Privacy and security practices
- The updated version will include a revised effective date.
22. Contact Us
For questions regarding this Privacy Policy or Tidy Torch's handling of personal information, contact:
- Tidy Torch LLC
- Email: hello@tidytorch.com
- Phone: (520) 217-8814
Acknowledgment
By using the Tidy Torch website, submitting information, requesting a quote, or booking services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Questions about your privacy?
Contact us directly — we’re happy to help.